As a rapidly growing business we are at a point where existing procedures/ process would entail additional staff to cope with the growth. By digitising and automating some of the sales process/handover procedure with Guided Home we are able to scale efficiently while streamlining our processes and improving our customer experience at the same time.

By expanding our use of Guided Home, we have boosted our return on investment, reducing customer servicing costs, notably enhancing the customer experience and ultimately accelerating sales.

Using Guided Home meets our main objectives as it's paperless and saves the team valuable time across the journey.

Guided Home’s speed of deployment and value for money mean we can offer the same fantastic customer experience across all sites and tenures with one easy to use solution as our deliveries continue to grow

Sustainability and innovation is at the heart of what we do. Guided Home was a natural fit for us - good for the environment, good for customer satisfaction and perfect for a smooth handover with minimal customer queries.

Enabling customers to access Guided Home from pre-reservation onwards has significantly helped us prepare for the New Home Quality Code go-live while enhancing the customer experience.

Speed and quality of execution were key drivers. The support we’ve received from Guided Home has been outstanding

Our clients are making good use of the Guided Home App - referring to it for information, easily finding specific documentation and using it to communicate new defects to us. All feedback has been positive!

Thanks to Guided Home, we’re delivering better outcomes for our customers and our teams.