Why Housebuilders & Housing Associations Choose Guided Home?
Rapid Simplification
Take the pain out of digitising your customer journey and help your teams deliver new homes faster than ever before.
Consumer Standards
Maximise transparency and consumer outcomes with your own customer journey app and handover solution for all tenures.
Economies of Scale
Empower your teams to deliver consistent, professional and compliant customer journey - in a fraction of the time and cost of your existing processes.
Guide Your Customers Home With Guided Home.
Housebuilders
Simplify processes between your partners, teams (development, sales and customer care) and customers - for a highly efficient process that is crucial for NPS scores & customer satisfaction surveys.
Housing Associations
Maximise transparency and consumer outcomes with your own customer journey app and handover solution. Deliver a consistent, high quality journey for all tenures on one easy to use platform.
Residential Living
Manage your whole portfolio on Guided Home. Handover any building, any tenure
One Amazing Customer Experience.
Guided Home unites your new home packs and resident information, ready for seamless publication via your own custom-branded portal.
- Delight your homebuyers and tenants with a truly useful digital home user guides and new home handover app
- Effortlessly deliver a repeatable, five-star home handover & aftercare experience in a fraction of the time of your current process
- Give homebuyers immediate access to a one stop shop for all new homeowner information to reduce customer queries
- Take control of your new home handover and aftercare with your own custom-branded new home handover and defect app
Consistent, Compliant Handovers.
Guided empowers your teams to deliver consistent, compliant and professional handovers, inspections & aftercare with minimal effort.
- Smart dashboards and handover inspection checklists give peace of mind and transparency
- Powerful handover templates, smart asset tagging and document management significantly reduce errors and time spent per handover
- Manage 1000s of handovers in the time it would normally take you to do one with legacy processes and technology
Faster. Simpler. Better.
Speed & Cost To Implement
Our experience building cutting edge technology means your customer app, powered by Guided Home, can be delivered in less time and more cost effectively than a bespoke solution, in-house development or an alternative legacy technology provider.
Flexibility
Our SaaS platform has been built from the ground up to allows users to easily customise and update their branding, settings, features and content without any technical expertise, offering a high degree of flexibility for users, and an optimal and personalised experience for your customers.
Turnkey Solution
Our turnkey solution includes a fully managed setup and can be implemented as a ring fenced solution with no integration work. Our customer success team is on hand to provide friendly support when you need it. And all clients benefit from new features, integrations & enhancements.
Faster Document Collection.
Systematically gather vital new home handover information, documents, certificates and warranty documents.
- Eliminate file sharing hassles between internal teams and your homeowners and residents.
- Reduce project team email traffic & chasing.
- Stop chasing vital information at the last minute.
Faster Defect Resolution.
Easy to use home inspection, defect capture and reporting alongside new home handover packs on one easy to use home handover app.
- Seamless app based defect capture, pre-inspections, task management and reporting homeowners love.
- Digital new home pre-inspection checklists save time
- Easy to use for homeowners and internal teams
- End to end transparency & record keeping to the end of the liability period.
API Integrations
Guided unites fragmented data and systems to maximise efficiency and deliver significant incremental value.
- Remove data silos with API integrations
- Eliminate manual re-keying, errors and repetitive tasks
- Simplify your technology, processes and costs
Statutory Record Keeping
Aggregate fragmented as-built, as-maintained property and resident information on one platform for customer information sharing and record-keeping.
- Systematically collate statutory evidence
- Aggregate & analyse data across schemes
- Maximise asset value ready for future sale & digital building handover
