Why Guided?
Experience
Guided takes the pain out of digitising your customer journey by removing redundant steps. Help your teams deliver new homes faster than ever before.
Compliance
Our new home handover app is designed for the residential market, supporting compliance with the latest standards, best practices and NHQC.
Competence
Empower your teams to deliver consistent, professional and compliant handover and aftercare - in a fraction of the time of your existing processes.
One Amazing Customer Experience.
Guided unites your new home packs and resident information, ready for seamless publication via your own custom-branded portal.
- Delight your homebuyers and tenants with a truly useful digital home user guides and new home handover app
- Effortlessly deliver a repeatable, five-star home handover & aftercare experience in a fraction of the time of your current process
- Give homebuyers immediate access to a one stop shop for all new homeowner information to reduce customer queries
- Take control of your new home handover and aftercare with your own custom-branded new home handover and defect app
Consistent, Compliant Handovers.
Guided empowers your teams to deliver consistent, compliant and professional handovers, inspections & aftercare with minimal effort.
- Smart dashboards and handover inspection checklists give peace of mind and transparency
- Powerful handover templates, smart asset tagging and document management significantly reduce errors and time spent per handover
- Manage 1000s of handovers in the time it would normally take you to do one with legacy processes and technology
Faster Document Collection.
Systematically gather vital new home handover information, documents, certificates and warranty documents.
- Eliminate file sharing hassles between internal teams and your homeowners and residents.
- Reduce project team email traffic & chasing.
- Stop chasing vital information at the last minute.
Faster Defect Resolution.
Easy to use home inspection, defect capture and reporting alongside new home handover packs on one easy to use home handover app.
- Seamless app based defect capture, pre-inspections, task management and reporting homeowners love.
- Digital new home pre-inspection checklists save time
- Easy to use for homeowners and internal teams
- End to end transparency & record keeping to the end of the liability period.
Get The Guided Advantage
1. Fully Managed Setup
Your app-based Guided handovers setup in 24 hours.
2. Plot Specific Documents
Drag, drop 'n' tag documents to plots.
3. One-Click Handover
Assign Plots To Owners with one-click.
API Integrations
Guided unites fragmented data and systems to maximise efficiency and deliver significant incremental value.
- Remove data silos with API integrations
- Eliminate manual re-keying, errors and repetitive tasks
- Simplify your technology, processes and costs
Statutory Record Keeping
Aggregate fragmented as-built, as-maintained property and resident information on one platform for customer information sharing and record-keeping.
- Systematically collate statutory evidence
- Aggregate & analyse data across schemes
- Maximise asset value ready for future sale & digital building handover
Guided Home is a single solution:
- Residential New Homes & Apartments for sale and rent
- Any Building
- Any Tenure
- First & Future Handovers In One Place
- End-to-end customer journey: information sharing, new home handover, defect liability & warranty management
